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July 2013, Demise

Xavier

Account Terminated
The Neverending Story (Latest!)

It finally comes to an end. Yes, the quest that had been running for weeks and months and had no end in sight, was finally completed. Along the way, it (somehow) was nick named "The Never Ending Story". I have no idea why, you guys did a great job of putting it to rest in short order ... ok, enough smarta**. :)

Good job to all players and staff that made it happen, Selene, Larson, and whoever helped them with it. Very well done on everyone's part. The best part is I can go back to terrorizing players in game without having everyone mad at me for confusing the questors!

Custom Quest Givers

We have been kicking around at the idea of promoting the Demise Store in game. The frog is the first incarnation. The current promotion offers a Heritage Token, and most likely will be replaced this weekend. The idea behind doing it this way is two part.

First, we can provide items this way that we would otherwise not want on the store, and without always going through the huge effort of an event to do so. Some things are just much better off being limited offer.

Secondly, to shamelessly promote the Store. :)

You can feel free to PM me with any suggestions, and if its appropriate we can surely consider it.

Blocked Accounts

When Demise player accounts are banned, it is actually more often due to suspicious login activity than it is due to misconduct on the owners' account.

When this is the case, it could be a matter of sharing IPs with someone for absolutely acceptable reasons, or due to account sharing, excessive accounts for farming resources, password guessing, purchased accounts, or any of a number of other things.

In those cases, the accounts are banned to secure them until the problem can be resolved. If you did nothing wrong, or were the victim of some sort of password theft, or such, you will get your accounts back. You just need to contact a demise admin so we can resolve the situation, and you can go change your password or whatever you need to do to secure your stuff.

Please just don't assume that you are perm banned from Demise and leave. Contact us if you don't know why you are blocked.

Staff Interaction, Pages, etc.

On the most part, Demise player base are pleasant people to work with, but as in any competitive environment, some people tend to get completely out of hand, for various reasons. We understand frustrations in gaming, especially when you're not on the happy end of the stick all the time.

However, abusiveness toward staff will not be tolerated. I have instructed the in game staff to disregard and delete any and all pages with such inappropriate behavior. The only response they are to provide is "at this point you will need to contact an administrator for help in this matter", preferably me.

People have been making threats about causing community disruption, threats about "making a scene", making unfounded accusations of various sorts, using generally hateful and abusive language - in the very same sentence that they are asking for help in. Needless to say, that's not going to happen, we refuse to allow anyone to even think they got something out of such behavior.

On several occasions recently, while I'm trying to talk to one player in game who is ranting about "you all hate us because we are in ABC guild!" whilst demanding help... and at the same time another page comes in along the lines of "my items all dropped to my corpse and I lost everything because I am not in ABC guild!", and both continue with semi-intelligible threats/rants/rage/profanities ..

The in game staff do not owe anyone anything, and will not have players demanding and being abusive, if said player actually expects any help. Since they are decent people, they continued to deal with it, and help anyone they can, but now they're not allowed to assist anyone being abusive toward staff. This policy change does not replace or nullify punitive measures.

Additionally, if you have a problem with a staff member or members, do not go into lost-in-fel-once-again mode and make a bad thing worse. Rather there is a logical sequence of grievances. First step is me. Before you do anything else, you should contact me, discreetly. PM here on these forums is fine, as is an email. Check my sig for that.
 

Xavier

Account Terminated
I really should have seen this coming. In reference to blocked accounts, I mean currently, and future ... anything that was years ago, is long gone either way. I am also not implying that accounts that were beyond the limits will be returned or anything of the sort. But, often a lot of people can end up banned as a result of being linked to someone else who was banned. So, if you don't know why, msg me and find out before you leave.

Sorry for the confusion.
 
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