Maybe this will help
http://www.uodemise.com/store/?page_id=18
Receiving your items in-game
Once your order reaches the
Awaiting Fulfillment status (this is when the payment has completed processing), you can claim your items in-game by saying the [ClaimDonation command on any of your characters. This will ask you for your donation details, which can be found in the email confirmation, or your order listing on the website (under “My Account”).
When using eChecks, expect a longer delay before your order payment clears. This is normal for that type of payment.
If you experience any issues with your order, please contact us in-game by clicking
Help in the top menu. We will ask you for your order number, so please have this ready.
Return policy
All donations are final and we do not offer refunds for items lost after claiming. Please be sure to claim your items on characters you own and do not share your donation details with anyone.
If you are having issues claiming your donation initially, we are happy to assist you to make sure you receive it.