24/7 SUPPORT

CONTACT & SUPPORT

Our staff and community are here to help. Choose your preferred method of contact below.

Get Help FAST

These are the fastest ways to get support or connect with our team.

Discord Community

Join ~1000 players in our Discord. Get instant help from staff and veterans, participate in events, find groups, trade items, and stay updated on all server news.

  • Instant response from community
  • Direct access to GMs and developers
  • Voice channels for group activities
Join Discord Server

Email Support

For account issues, ban appeals, technical problems, or business inquiries. Our support team typically responds within 24-48 hours.

  • Account recovery assistance
  • Ban appeals and rule clarifications
  • Business and partnership inquiries
support@uogamers.com

Other Ways to Connect

Alternative channels for specific needs and community engagement.

In-Game Help System

Need immediate assistance while playing? Use our in-game help system to page GMs directly. Simply type [help] in the chat or access the help menu through your paperdoll.

Available 24/7
Direct GM assistance
Quick response times

Business & Partnerships

For business inquiries, partnerships, sponsorships, or media requests, please contact our business team directly.

Expected Response Times

Instant
Discord Community
1-4 Hours
In-Game Help Pages
24-48 Hours
Email Support

Response times may vary during high-traffic periods or holidays. Critical issues are always prioritized.