Your data. Your privacy. Our commitment.
Effective Date: January 1, 2024 | Last Updated: August 27, 2025
UOGamers LLC ("we," "us," "our," or "UOGamers") respects the privacy of our players and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uogamers.com or play on our game servers.
By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.
Note: We are committed to protecting your privacy while maintaining a safe and fair gaming environment. This policy is designed to be transparent about our data practices.
We collect information to provide and improve our services
Your IP address and approximate geographic location for server routing and security
Hardware specs, operating system, client version, and browser type
In-game actions, login times, character data, and gameplay statistics
All in-game chat messages, including private messages, for moderation purposes
Website usage data through cookies and analytics services
Username, password (encrypted), and account creation date
If provided for account recovery or newsletter subscription
Discord username if you join our official server
Information provided when contacting support or reporting issues
Payment processor data (we never store credit card information)
Your data helps us provide a better gaming experience
Provide game services, authenticate players, save progress, and maintain server stability
Detect and prevent cheating, enforce rules, investigate violations, and maintain game balance
Send important updates, respond to support requests, and announce server events
Analyze gameplay patterns, improve game balance, optimize server performance
Protect against DDoS attacks, prevent unauthorized access, and maintain account security
Comply with legal obligations, respond to law enforcement requests when required
Hosting services (AWS), payment processors, and analytics providers who assist in operations
When required by law or to protect rights, property, or safety
Public leaderboards, guild listings, and faction standings display character names
⚠️ Important Notice
In-game chat and actions are monitored for rule enforcement. Severe violations may result in evidence being shared with law enforcement if legally required.
We protect your data with industry-standard security measures
While we implement robust security measures, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
You have control over your personal information
To exercise any of these rights, contact us through Discord or email with your request. We will respond within 30 days.
Note: Some data may be retained for legal compliance or legitimate business purposes even after account deletion.
Account deletion is permanent and cannot be reversed. All characters, items, and progress will be lost.
UOGamers is intended for players aged 13 and older. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it.
Parents: If you believe your child has provided us with information, please contact us immediately.
UOGamers LLC is based in the United States. By using our services, you consent to the transfer of your information to the US, which may have different data protection laws than your country.
EU players have additional rights under GDPR. California residents have rights under CCPA.
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
We do not use third-party advertising cookies or tracking pixels from ad networks.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
For significant changes, we will provide notice through the game client or email if you've provided one. Continued use of our services after changes constitutes acceptance.
Questions about our privacy practices? We're here to help.
UOGamers LLC
Privacy Inquiries
For general support, please use support@uogamers.com or Discord. Privacy-specific requests receive priority handling.
